Shipping

Shipping Policy

Free shipping for items over $150* (excludes over-sized items, which are marked as over-size). 

We offer Click + Collect from the Torquay store only, just follow the prompts + add your details during check out. You will be notified when your order is ready for collection.

We endeavour to have accurate stock levels online, however we are human. All shipments are subject to availability. 

Standard orders placed Monday – Friday (excluding Public Holidays) will be processed and shipped within two business days.
Parcels are shipped via Australia Post or a courier – you will be issued with a tracking number via email at the time of shipment.

International Shipping

Please contact us to find out more information on shipping to your desired location

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Please note that we can not refund earrings due to hygiene reasons unless they are faulty.
You should expect to receive your refund within four weeks of us receiving your returned goods however, in many cases you will receive a refund more quickly.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.